Who are we?

We are the data controller; Tremewan Removals & Storage

Full contact details are on every page of our website, or please email Mathew Tremewan if you have any questions about how we protect your personal information.

You can also write to us:

Unit 8
Hornsby House
Water-Ma-Trout Industrial Estate
Helston
Cornwall
TR13 0FG

Where we collect personal information from

• Information you give us when you enquire about our services
• When you speak to us on the telephone
• When you use our website
• In e-mails letters and other documents
• If you provide customer feedback
• If you report a problem using our website
• When we provide services in association with a business partner and your personal information is collected by them, with your consent, and you have consented to us contacting you.

Purposes and lawful bases for processing personal information

Contract

We hold only personally identifiable information necessary to enable us to fulfil our contract with you or any enquiries prior to contract. If you would like to know more detail about the information we hold and process, please email mathew@movingfurniture.co.uk

We use the information you provide us in order to fulfil a contract between us and you. We only retain your information as long as is necessary. After this it is destroyed according to a regular process.

We may occasionally need to pass-on personal information to a sub-contractor in order to complete, for example, a long-distance move. In this case:

• We only pass-on the minimum information required
• We take care to establish that the contractor will take due care with the data including it's destruction once no-longer required.
• Transparency:- we communicate this process via our Privacy Statement and in individual emails to customers where relevant

Legal requirement

Some information is retained to fulfil legal requirements, for example by HMRC for financial administration purposes.

Consent

We may occasionally seek your explicit consent, in writing, for the following:

Reviews:

If you leave us a review via online platforms including Google and Facebook, we may embed it within our website. If you leave us a review by any other means including telephone and email we will ask for your consent if we wish to publish it on our website, movingfurniture.co.uk.

Photos:

During your move we'd like to take photos of ourselves working in the context of your property, for possible publication on our website and FaceBook page. We take care not to include anything which might identify you personally and we want you to be able to make an informed decision which we will of course respect. We will seek your explicit consent, in writing, before publishing any photos. Photographs will only remain on our website for a maximum of twelve months.

You can withdraw your consent at any time simply by sending an email to mathew@movingfurniture.co.uk

Your rights

The right to be informed

This privacy statement aims to provide you with clear and concise information about what we do with your personal data.

The right of access

You have the right to access any personal information we hold.

Your request must be made in writing to mathew@movingfurniture.co.uk

We will ask for information to prove your identity before any personal information is released to you.

We do not charge a fee for providing you with information we hold about you.

We have one month from the date of receipt of your request to provide you with the information.

The right to rectification

You have the right to request that we rectify any inaccurate or incomplete personal information which we hold. Please contact mathew@movingfurniture.co.uk. We are required to rectify the information within one month.

The right to erasure (to be forgotten)

We have rigorous arrangements for retention and destruction of information in place. You also have the right to request deletion of personal information

Please contact us in writing: mathew@movingfurniture.co.uk

We may be required to retain some information to comply with a legal obligation or if the information will be required for the purposes of resolving a complaint.

The right to restrict processing

You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances.

When processing is restricted, we are permitted to store the personal data, but not use it.

You can make a request for restriction verbally or in writing to mathew@movingfurniture.co.uk.

We have one month to respond to a request.

The right to object

You have the right to object to our processing of your personal information at any time.

If you object we will stop processing your personal information as soon as we receive your written objection.

The right to complain to the data protection regulator

We'd like the chance to resolve any complaints you have, however you also have the right to complain to the UK data protection regulator (the "ICO") about how we have used your personal data.

The ICO website also contains useful information about your privacy rights.

Security

We have comprehensive, multi-layered security procedures and preocesses in-place in order to protect your information during transmission to us via our website and while it is stored on our systems. These include but are not limited to physical security, endpoint-protection and strong encryption.

Retention and destruction of information

We will retain your personal information only as long as necessary while we are providing services to you. We will also retain your personal information to fulfil legal requirements. In any event, we won't retain your personal information for longer than seven years.

We keep your personal information:

• To respond to enquiries or complaints
• To show we have treated you fairly
• To maintain our records
• Where we are required to do under a contract

Personal information is destroyed securely at the appropriate time, in accordance with our internal information retention and destruction policy.

External websites

We may provide links to other websites. The privacy policy of each external website you visit will then apply. Please note that we have no control over the content of external websites.

Cookies

Please read our Cookie policy

Questions

If you have any questions or concerns about this privacy statement please email mathew@movingfurniture.co.uk